Machine is shown as offline
Description
You have installed the Agent on a machine, but the machine is shown as offline in the Protection Console. You can access the Protection Console at https://portal.backup.ch/ui/#/dashboards.
Solutions
- Check your internet connection.
- Use the «Connection Verification Tool» to verify the connection to the servers.
- Check the firewall settings and whether the corresponding ports are open. You can find more information about the ports at this link.
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