Before installation, ensure that your firewalls and other components of your network security system (e.g., proxy servers) allow incoming and outgoing connections through the following IPs and TCP ports.
| Info / FQDN | IPs | Ports |
|---|---|---|
| Backup ONE Swiss Cloud | ||
| bgw-ch-east.backup.ch (Primary Datacenter) | 178.250.59.6 | 44445 TCP |
| bgw-ch-west.backup.ch (Failover Datacenter) | 212.147.112.211 | 44445 TCP |
| Backup Management | ||
| portal.backup.ch eu5-cloud.acronis.com |
45.95.102.81 – 45.95.102.84 (Range) | 443, 8443, 7770-7800 TCP |
| Agent Updates | ||
| eu5-cloud.acronis.com | 45.95.102.79 – 45.95.102.80 | 443 TCP |
| cloud.acronis.com | 45.11.129.61 – 45.11.129.62 | 443 TCP |
To download the agents, access to «dl.managed-protection.com» via port 443 must also be ensured.
| Info / FQDN | IPs | Ports |
|---|---|---|
| Acronis ZRH1 (EU5 – Datacenter Switzerland) | ||
| cloud-fes-eu5.acronis.com | 62.138.220.82 – 62.138.220.99 (Range) | 44445 TCP |
| baas-fes-eu5.acronis.com | 45.95.102.11 – 45.95.102.26 (Range) | 44445 TCP |
| Info / FQDN | VPN Destination Subnet | Ports |
|---|---|---|
| Point-to-site VPN Site-to-site Open VPN Multi-site IPsec VPN |
45.95.102.128/26 45.95.102.224/27 |
VPN |
| Info / FQDN | IPs | Ports |
|---|---|---|
| ch.s3cloud.ch | 178.250.59.5 | 443 TCP |
| ch-east.s3cloud.ch | 178.250.59.5 | 443 TCP |
| ch-west.s3cloud.ch | 212.147.112.212 | 443 TCP |
A software or hardware firewall might be preventing the connection to the Backup ONE Cloud (above IPs and ports). In this case, you need to whitelist the agent or manually open all the ports mentioned above. For instructions on how to open ports, please refer to your firewall’s user manual.
You can also check the connection using the «Connection Verification Tools«.
Do you have questions or comments about this help center article?
Please don’t hesitate to contact us. We’re happy to help and appreciate your feedback!