How to install backup software

After downloading the corresponding client from the web portal (portal.backup.ch), you can install the backup software.

Installing the Backup Software on Windows

1. Verify that the machine is connected to the internet.
2. Log in as administrator and start the setup program.
3. Click Install.
4. Specify the credentials of the backup account to which the machine is assigned.
5. [Only when installing the VMware agent] Specify the address and credentials for the vCenter Server or ESX(i) host whose virtual machines the agent should back up.
6. [Only when installing on a domain controller] Specify the user account under which the agent service should run. For security reasons, the setup program does not automatically create new accounts on a domain controller.
7. Click Start Installation.
8. Complete the installation procedure
9. The machine will now be displayed in the web portal at http://portal.backup.ch and you can begin setting up your backup

You can change the installation path and the account for the agent service by clicking Customize Installation Settings in the first step of the installation wizard.

Installing the Backup Software on Mac OS X

1. Verify that the machine is connected to the internet.
2. Double-click the installation file (.dmg).
3. Wait until the operating system has loaded the disk image for installation.
4. Then run the .pkg file in the image.
5. When prompted, enter the administrator credentials.
6. Specify the credentials of the backup account to which the machine is assigned.
7. Complete the installation procedure
8. The machine will now be displayed in the web portal at http://portal.backup.ch and you can begin setting up your backup

 

Installing Backup Software on Linux

To add the required modules to the Linux kernel, the setup program needs the following Linux packages:

• The package with the kernel headers or kernel sources. The package version must match the kernel version.
• The GNU Compiler Collection (GCC) compiler system. The GCC version must be the same as the one used to compile the kernel.
• The ‹Make› tool.
• The Perl interpreter.

The names of these packages vary depending on your Linux distribution.

On Red Hat Enterprise Linux, CentOS, and Fedora, the packages are usually installed by the setup program. For other distributions, you need to install the packages if they are not already installed or do not have the required versions.

Are the required packages already installed?

Follow these steps to check if the packages are already installed:

1. Run the following command to determine the kernel version and required GCC version:
   1. cat /proc/version
   2. The output lines of this command look something like: Linux version 2.6.35.6 and gcc version 4.5.1
2. Run the following command to determine if the ‹Make› tool and GCC compiler are installed:
   1. make -v
   2. gcc -v
   3. For gcc, ensure that the version returned by the command is the same as the gcc version in step 1. For make, you only need to ensure that the command executes.
3. Check if the appropriate version is installed for the kernel module creation packages:
   1. On Red Hat Enterprise Linux, CentOS, and Fedora, run the following command:
      1. yum list installed | grep kernel-devel
   2. On Ubuntu, run the following commands:
      1. dpkg –get-selections | grep linux-headers
      2. dpkg –get-selections | grep linux-image
   3. In each case, ensure that the package versions are the same as the Linux version in step 1.
4. You can check if the Perl interpreter is installed with the following command:
   1. perl –version
   2. The interpreter is installed if information about the Perl version is displayed.

Installing Packages from the Repository

The following table shows how to install the required packages in various Linux distributions.

Linux Distribution	Package Names	Installation Method
Red Hat Enterprise Linux	kernel-devel gcc make	The setup program will automatically download and install the packages using your Red Hat subscription.
	perl	Run the following command: yum install perl
CentOS Fedora	kernel-devel gcc make	The setup program will automatically download and install the packages.
	perl	Run the following command: yum install perl
Ubuntu	linux-headers linux-image gcc make perl	Run the following commands: sudo apt-get update sudo apt-get install linux-headers-`uname -r` sudo apt-get install linux-image-`uname -r` sudo apt-get install gcc- sudo apt-get install make sudo apt-get install perl

 

The packages will be downloaded and installed from the distribution’s repository.

For other Linux distributions, consult the distribution’s documentation to find out the exact names of the required packages and how to install them.

Manual Package Installation

You must install the packages manually if:

• The machine does not have an active Red Hat subscription or internet connection.
• The setup program cannot find versions of kernel-devel or gcc that match your kernel version. If the available kernel-devel is newer than your kernel, you must either update the kernel or manually install the matching kernel-devel version.
• You have the required packages in your local network and don’t want to spend time on automatic search and download.

Obtain the packages from your local network or from a trusted third-party website – and then install them as follows:

• On Red Hat Enterprise Linux, CentOS, or Fedora, run the following command as ‹root› user:
  • rpm -ivh PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3
• On Ubuntu, run the following command:
  • sudo dpkg -i PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3

Example: Manual Package Installation on Fedora 14

Follow these steps to install the required packages on Fedora 14 on a 32-bit machine:

1. Run the following command to determine the kernel version and required GCC version:
   1. cat /proc/version
   2. The output of this command includes:
   3. Linux version 2.6.35.6-45.fc14.i686
   4. gcc version 4.5.1
2. Obtain the kernel-devel and gcc packages that match this kernel version:
   1. kernel-devel-2.6.35.6-45.fc14.i686.rpm
   2. gcc-4.5.1-4.fc14.i686.rpm
3. Obtain the make package for Fedora 14:
   1. make-3.82-3.fc14.i686
4. Run the following commands as ‹root› user to install the packages:
   1. rpm -ivh kernel-devel-2.6.35.6-45.fc14.i686.rpm
   2. rpm -ivh gcc-4.5.1.fc14.i686.rpm
   3. rpm -ivh make-3.82-3.fc14.i686
   4. You can specify all these packages with a single rpm command. Installing each of these packages may require installing additional packages to resolve dependencies.

Aktualisiert am 30. Juni 2025