As a reseller, you benefit from our professional 2nd and 3rd level support, while you provide 1st level support to your customers. This way, you remain the primary point of contact for the customer, while we provide technical assistance in the background when needed.
Communication with the customer is always handled by you as the reseller. Communication between us and your customer is only possible if explicitly requested by the reseller and advantageous for the customer.
| 1st Level | 2nd Level | 3rd Level |
| By Reseller | By Backup ONE AG | By Backup ONE AG |
| Is ensured by the reseller. They are always the first point of contact for customers with questions and problems. | For more complex inquiries, the reseller contacts Backup ONE, who then provides support in the background. | Is ensured by Backup ONE. Complex inquiries are handled by Backup ONE. |
Examples
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Examples
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Examples
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