The monitoring of ECS systems was developed in 2017 with the following daily controls. In conjunction with proactive reporting, monitored systems are under full control. Critical events are automatically forwarded to the customer, enabling quick response to avoid application problems. Monitoring Services for Dell ECS include the contents listed below. Daily monitoring includes the following activities:

Control	Light	Standard	Plus
Customer notification in case of alerts
Growth forecast overview
System utilization overview & chart
Hardware status monitoring
Hardware warranty monitoring
Proactive report monthly or weekly	m	m/w	m/w
Response to alerts and SR monitoring
Geo-replication monitoring
Storage pool growth forecast
Availability check
Response time monitoring (application view)
Namespace and bucket level capacity reporting

The operation of Dell ECS consists of the following daily activities:

Task	Light	Standard	Plus
Notification of alerts or rule violations
Response to alerts with administrative measures
Monitoring of Dell service requests

For highly critical and international environments, 24/7 support is available for assistance with problems. This on-call service covers response to problems such as:

• Application problems
• Performance issues
• Data unavailability
• Configuration analysis and reconfiguration
• Differences in replicated environments
• Data and bucket deletions
• API log analysis

Availability	Light	Standard	Plus
24/7 Support
Maximum two systems
Business hours (Swiss time)	paid	included	included
Outside business hours & weekends	paid	paid	included

The hardware-related rules that are validated daily are:

Rule	Light	Standard	Plus
Failed disks
Failed nodes
Availability percentage

The End of Life functions for ECS are:

End of Life	Light	Standard	Plus
Warranty
Software Version

The performance trend charts are:

Performance Charts	Light	Standard	Plus
Response time for reading and writing

Dell ObjectScale is the next evolution of enterprise object storage designed for Kubernetes. ObjectScale can scale to any capacity and connects locations from edge to core with just a few simple clicks. ObjectScale serves as your globally accessible data lake for enterprise workloads such as cloud-native, IoT, AI, big data analytics, and archival applications. More information about managed services for Dell ObjectScale coming soon.

Monitoring of Dell PowerScale systems to enable automated tier-level reporting and to show customers performance trending, even when not all Dell software products are in use. Monitoring reports for Dell PowerScale contain the following content. The monitoring tasks include the following activities:

Control	Light	Standard	Plus
Check receipt of automonitor report
Alert monitoring
Growth projection
Disk type utilization and chart
Warranty tracking at node level
Proactive monitoring and reporting	m	w/m	w/m
Customer-specific values for growth rules
Job status control
Data export to .csv
Tier disk type utilization and chart
Performance trend charts

Operation of Dell PowerScale includes the following daily activities:

Task	Light	Standard	Plus
Notification of alerts or rule violations
Response to alerts with administrative measures
Tracking of Dell service requests
Changes to network integration
Response to nodes requiring attention

Daily checked rules:

Rule	Light	Standard	Plus
Node and disk status
Battery status
Node capacity status
Extreme growth according to customer values
SSD best practice compliance
Possibility of global namespace acceleration

A capacity management tool is currently under development.

Monitoring Dell Centera systems is Informatio's core competency. Managed Services for Centera have been available since 2007 and have been automated with software support since 2009. The daily monitoring of many system parameters combined with proactive monthly or weekly reporting ensure that the systems are under control. A new availability and performance monitoring service is now available. Monitoring reports contain all the following content. Actions are also performed daily where noted. The monitoring activities include the following tasks:

Control	Light	Standard	Plus
Check receipt of Health Report
Alert monitoring
Capacity and object projection
Proactive monitoring and reporting	m	w/m	w/m
Data export to .csv
Application level reporting

Operation of DELL Centera systems includes the following daily tasks:

Task	Light	Standard	Plus
Notification of alerts or rule violations
Response to alerts with administrative measures
Tracking of DELL Service Requests
Application integration

NEW: For highly critical and international environments, 7*24 support is available for assistance with problems. This On-Call Service covers response to problems such as:

• Application problems
• Performance issues
• Data unavailability
• Centera configuration analysis and reconfiguration
• Differences between Centera pools in replicated environments
• Centera data and pool deletions
• API log analysis

Availability	Light	Standard	Plus
7*24h Support
Maximum two systems
Business hours (Swiss time)	paid	included	included
Outside business hours & weekends	paid	paid	included

Daily checked rules:

Rule	Light	Standard	Plus
Configuration Regeneration Buffer
ConnectDell Status
Power Supply Status
Status External & Internal Network Ports
Disk & Node Status
Database Reliability
Checking Replication for Differences
Changes to Pools, Profiles and Permissions

Additionally, the following best practices are checked in reporting:

Validation	Light	Standard	Plus
Compliance Configuration
End of Service Life (End of Product Support) Dates
Upgrade Planning
Remote Access Settings
KPMG Recommendations
Security Risks (Query & Privileged Delete)

A new service for monitoring availability and response time is now available as a supplement:

Service Content	Light	Standard	Plus
Single system or replicated environment
Monthly availability report
Error notification by Informatio
Response to errors during business hours
Response time display and monitoring
Response to potential performance issues